The Wall Street Journal reported that more and more companies have begun to worry their automated call
centers have left their customers frustrated, dissatisfied, even angry. In fact, IVRs (Interactive Voice Response) systems have been called “anti-customer retention devices”.
People want to speak with other people and have their question answered quickly and courteously.
Live answering services add value by providing that personal contact. Customers are appreciated and more likely to leave the experience with a favorable impression.
Other benefits include:

  • Save on the expense of hiring staff

  • Cut overhead costs

  • Provide live coverage 24 hours a day, 365 days a year

  • Put a human voice to your brand

Proactive Resolution

NineStar Connect’s Live Call Center is staffed 24 hours a day, 7 days a week in Hancock County, IN. All calls are answered by agents with your company name, are recorded, and available for review. NineStar Connect’s live staff proactively responds to questions and provides prompt and efficient solutions – from troubleshooting, dispatching personnel, or arranging for return contact – enabling you to focus on your company’s big picture.


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